TERMS & CONDITIONS

Terms of Service

Last updated: 20 June 2025

Overview

This website is operated by Mendly. Throughout the site, the terms “we”, “us” and “our” refer to Mendly. Mendly provides this website, including all content, tools, and services, subject to your acceptance of these terms, conditions, policies, and notices.

These Terms govern your use of the Mendly website and your purchase of service plans.

Company Information

Mendly is registered at:
189 Streatham High Rd, London SW16 6EG
Customer Service Email: Customer.Service@mendly.it.com
Customer Support Phone: 0800 055 4969

Service Overview

Mendly offers appliance repair and maintenance cover plans. Each plan entitles customers to unlimited repairs on covered appliances during the subscription period.

Full details of each plan, including pricing, duration, and inclusions, are clearly available on our product and checkout pages.

Pricing and Currency

All prices are in GBP (£ - British Pounds Sterling) and all charges are processed in GBP.

Payments are securely accepted via Visa, Mastercard, and other major debit and credit cards through Stripe.

Order Confirmation

After completing your purchase, you will receive an email confirmation. If you don’t receive this within one hour, please contact Customer.Service@mendly.it.com.

Dispute Resolution

If you have concerns about your service plan or charges, please contact us directly:
Email: Customer.Service@mendly.it.com
Phone: 0800 055 4969

We aim to resolve disputes promptly and fairly, with a focus on excellent customer service.

Modifications

We may revise these Terms from time to time. Continued use of our site or services after changes means you accept the updated Terms.

Service Plans

Our plans cover repair and maintenance for selected appliances. Detailed plan information is available on each product page.

Payments

We accept secure card payments and Direct Debit. You must be authorised to use your chosen payment method.

Cancellation & Refund

You can cancel within 14 days of purchase for a full refund. Partial refunds may be considered up to 28 days at our discretion.

Liability

We are not responsible for losses or damages caused by misuse of appliances.

Contact Us & Dispute Resolution

For any issues, contact Customer.Service@mendly.it.com. We will reply during business hours. You may also call 0800 055 4969.

Prohibited Use & Plan Exclusions

To maintain fair use and service quality, the following are excluded from all plans:

  • Faults or damage existing before plan activation
  • Damage caused by misuse, neglect, or tampering
  • Repairs unrelated to normal appliance function
  • Illegal or fraudulent use of our services or website
  • Appliances not used according to manufacturer guidelines

If any of these apply, your plan may be cancelled without refund or support.

Dispute Resolution (Emphasis)

If you have an issue with your service or purchase, please contact us first. We strive to resolve disputes quickly and fairly. Please avoid raising chargebacks before speaking with us—we want to help.

Refunds

Refunds will be returned to your original payment method. Allow 5–10 working days for processing depending on your provider.

Terms Acceptance

By using our site or purchasing services, you agree to these Terms of Service (“Terms”). They apply to all users including browsers, customers, vendors, and content contributors.

If you don’t agree to these Terms, please do not use the website or services.

New Features

Any new tools or features added will also be subject to these Terms.

Hosting and Platform

Our website is hosted by Namecheap, providing the platform that enables us to offer our products and services.

SECTION 1 – Online Store Terms

By agreeing to these Terms, you confirm you are legally able to enter into this agreement.

You may not use our services unlawfully or in violation of laws applicable to your jurisdiction.

Transmission of viruses, harmful code, or destructive content is prohibited.

Violations may result in immediate termination of your access.

SECTION 2 – General Conditions

We reserve the right to refuse service for any reason.

Some data (excluding payment info) may be transferred unencrypted due to network conditions; payment info is always encrypted.

You agree not to copy, reproduce, or exploit any part of the service without our written consent.

SECTION 3 – Accuracy of Information

We do not guarantee that all information on this site is accurate, complete, or current. It is provided for general guidance only.

Historical information is for reference and may be outdated.

SECTION 4 – Changes to Service and Prices

Prices and services may change at any time without notice.

We accept no liability for modifications, suspensions, or discontinuations.

SECTION 5 – Products and Services

Some products or services may only be available online with limited quantities.

Colours and images are approximate and may vary due to monitor differences.

Sales may be restricted by location or customer type.

Descriptions and prices are subject to change.

SECTION 6 – Billing and Account Info

We may limit or cancel orders suspected of abuse.

You agree to provide accurate and current billing and contact details.

SECTION 7 – Optional Tools

Third-party tools may be accessible via the site; we hold no liability or control over them.

Use these tools at your own risk.

SECTION 8 – Third-Party Links

Our site may link to third-party websites. We are not responsible for their content or policies.

Please review third-party terms before engaging.

SECTION 9 – User Comments and Submissions

By submitting content, you grant us permission to use, publish, and distribute it.

We may remove unlawful, offensive, or objectionable content.

You are responsible for your submissions and agree not to post harmful or misleading material.

SECTION 10 – Personal Information

Use of personal data is governed by our Privacy Policy.

SECTION 11 – Errors and Omissions

We reserve the right to correct errors or update information without notice.

SECTION 12 – Prohibited Uses

You may not use the site for unlawful, abusive, fraudulent, or harmful purposes.

Violations may result in termination of access.

SECTION 13 – Disclaimers and Limitation of Liability

Our service is provided “as is” with no guarantee of uninterrupted or error-free use.

We are not liable for damages arising from use of the service.

SECTION 14 – Indemnification

You agree to indemnify Mendly and its affiliates against claims related to your breach of these Terms or misuse.

SECTION 15 – Severability

If any part of these Terms is unenforceable, the rest remain in effect.

SECTION 16 – Termination

Either party may terminate service use at any time.

Termination does not affect accrued liabilities.

SECTION 17 – Entire Agreement

These Terms constitute the full agreement between you and Mendly.

SECTION 18 – Governing Law

These Terms are governed by the laws of the United Kingdom.

SECTION 19 – Changes to Terms

We may update these Terms anytime. Continued use indicates acceptance.

SECTION 20 – Contact Information

Questions about these Terms can be sent to Customer.Service@mendly.it.com.