Privacy Policy

Privacy Policy

Last updated: 27 June 2025

At Mendly, protecting your privacy is a priority. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Who We Are
Mendly is a UK-based appliance repair and service company.

2. What Information We Collect
We may collect the following data from you:

  • Your name and contact information
  • Payment details
  • Records of your service plans and repair history

3. How We Use Your Information
Your data helps us to:

  • Manage and process your service plans
  • Arrange repairs and provide support
  • Communicate important updates and information
  • Fulfil legal and regulatory requirements

4. Third-Party Providers
We partner with trusted third-party services (such as Stripe for payments and Namecheap for hosting) to process transactions, run our website, and analyse site usage. We do not sell your personal information.

5. Cookies
Our website uses cookies to improve user experience and site performance. You can manage cookie preferences via your browser settings.

6. Your Rights
You can at any time:

  • Request access to the personal data we hold about you
  • Ask for corrections or deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at:
📧 Customer.Service@mendly.it.com
📞 0800 055 4969

7. Sharing Your Data
We may share your information with:

  • Service providers (payment processors, hosting platforms)
  • Law enforcement or regulators when legally required
  • Marketing partners, but only with your consent

8. Data Retention
We keep your data only as long as necessary to:

  • Deliver our services to you
  • Comply with laws and regulations
  • Resolve any disputes or issues

9. Children’s Privacy
Our services are not intended for anyone under 16 years old. We do not knowingly collect data from minors.

10. Data Security
We take strong measures to protect your information but cannot guarantee absolute security during transmission.

11. International Data Transfers
Some data may be stored or processed outside the UK or European Economic Area. When this happens, we ensure appropriate safeguards are in place.

12. Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted here with a revised date.

13. Contact Us
If you have questions about your data or this policy, please get in touch:
📧 Customer.Service@mendly.it.com
📞 0800 055 4969