FAQ & Fullfilment

How Can I Get in Touch with Customer Support?

You can contact us via:

  • Email: Customer.Service@mendly.it.com
  • Phone: 0800 055 4969

Our support team is available Monday to Friday from 9am to 5pm, and Saturdays from 9am to 1pm. Messages received outside these hours will be replied to on the next working day.

When Does My Service Plan Start and End?

Your coverage begins immediately after your payment has been processed. For example, if you purchase a 12-month plan on 15 July, your protection starts right away and lasts until 23:59 on 14 July the next year.

Service Activation & Start Date

When does my plan begin?
Your cover is activated as soon as we confirm your payment. You’ll get a confirmation email within minutes.

Do I need to schedule anything to activate my plan?
No, the plan starts automatically and remains valid for 12 months from the purchase date.

When does the service expire?
Coverage ends exactly 12 months later at 23:59 on the final day unless you choose to renew.

How Do I Request a Repair?

Simply contact us by:
📞 0800 055 4969
📧 Customer.Service@mendly.it.com

One of our agents will arrange your repair appointment, typically within 24 to 48 hours.

What Does “Unlimited Repairs” Mean?

You can request unlimited visits and technician time for appliances covered by your plan.

Please note: Coverage excludes damage or faults outside your plan terms, including appliances over 10 years old, accidental damage, and general wear and tear unless due to mechanical or electrical faults.

Is There a Cooling-Off Period or Refund Option?

Yes. You may cancel within 14 days of purchase for a full refund, provided no repairs have been performed.

If cancelling after 14 days but before 28 days, you may be eligible for a partial refund at our discretion. Refunds are not available after 28 days.

To cancel, email Customer.Service@mendly.it.com or call 0800 055 4969 with your order number.

Refunds are processed to the original payment method within 7 to 10 working days.

What Appliances and Faults Are Covered?

  • Included: Mechanical and electrical breakdowns on covered appliances (e.g., component failures).
  • Excluded: Accidental or liquid damage, unregistered appliances, or those exceeding age limits.

How Soon Can I Book a Repair Appointment?

We aim to respond within 48 hours to arrange your visit. Local appointments are usually booked within 3 to 5 working days, depending on technician availability.

If you live outside our standard service area or during peak times, we will discuss alternative scheduling with you.

Do You Cover the Whole UK?

Yes. We provide service across England, Scotland, and Wales. For remote areas, please check coverage before purchase.

What Happens if the Repair Doesn’t Fix My Appliance?

Contact us immediately. If the problem can’t be resolved after reasonable attempts, you may qualify for a pro-rated refund or replacement (for faults covered within 3 years), covering the unused portion of your plan.

What Payment Methods Do You Accept?

We accept:

  • Credit and debit cards (Visa, Mastercard)
  • Apple Pay and Google Pay
  • BACS/Direct Debit
  • Cheques (by post)

All payments are processed in GBP upon confirmation.

Which Plan Should I Choose?

  • 1 Appliance Plan – covers one appliance
  • TV + Set-Top Box Plan – protects your entertainment equipment
  • 2- or 5-Appliance Plans – ideal for homes with multiple appliances

Check our Service Plans & Pricing page for details. Need assistance? Contact us anytime.

Dispute Resolution

If you have any concerns about your payment or service, please contact our support team first at Customer.Service@mendly.it.com or call 0800 055 4969.

We strive to resolve issues quickly and fairly.

Raising disputes with your bank without first contacting us may delay resolution and affect your refund rights.

How Will I Get My Refund?

Refunds will be returned to your original payment method. You’ll be notified once the refund is processed.